Privacy Policy
Commitment to Your Privacy and Security
Privacy Policy
Introduction
At GrandSokha Cambodia, we are committed to protecting the privacy and security of our customers’ personal information. This policy outlines how we collect, use, and safeguard your data when you engage with our services via our website, GrandSokha.com, or through our reservation staff.
What Information Do We Collect?
When You Make a Reservation:
- Personal information such as your name, contact details (telephone number, email address), and billing address when you book a vehicle through our website or via our customer service team.
- Service-related details including the date of service, duration, pick-up and drop-off locations, and your preferences to ensure a tailored travel experience.
When You Interact With Us:
- Records of your communications with our website or reservation staff, including the date and time of calls, messages, and emails. This helps us to enhance service responsiveness and customer satisfaction.
How Do We Use Your Information?
- To Verify Identity: Ensuring the person booking is indeed who they claim to be.
- To Process Bookings: Facilitating the reservation process as per your requests.
- For Customer Interaction Monitoring: We analyze interactions to assess and improve the quality of our customer service.
- To Respond to Inquiries: Addressing any questions, feedback, or comments you might have and using these insights to improve our services.
- For Promotional Communications: With your consent, we may send you details about promotions or rewards that might be of interest to you.
Disclosure of Personal Information
- With Consent: We do not share your personal information with third parties without your explicit consent, except as described below.
- Operational Needs: Your information, such as name and contact details, may be shared with airport representatives and fast track staff who assist in facilitating your travel arrangements at the airport. We strictly control and limit the disclosure of your information to ensure it is used only for the purposes stated.
- Legal Compliance: We may disclose personal information if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation.
Security of Your Information
At GrandSokha Cambodia, we implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal data. These include advanced cybersecurity measures and secure channels for communication.
Changes to Our Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Changes to the policy will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.
Contact Us
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at:
- Email: [info@grandsokha.com]
- Phone: [+855 89 900 800]
- Address: [House #605, Sala Kanseng Village, Svay Dangkum Commune, Siem Reap City.]
This Privacy Policy ensures that GrandSokha Cambodia operates transparently and remains committed to safeguarding your privacy while providing exceptional vehicle rental services in Cambodia.
